Returns & Refunds Policy

We want you to be completely happy with your Anthony Middonte fine art print. Each print is produced to order and carefully prepared for delivery.

Please read this Returns & Refunds Policy before placing your order.

Change-of-Mind Returns

We do not accept returns, exchanges or refunds for change of mind or other non-defective products.

This includes situations where you order the wrong artwork, size or format, change your mind after ordering, or decide that you no longer want the item.

Please carefully check your selected artwork, size, format and delivery details before completing your purchase.

This change-of-mind policy does not affect any rights you may have under applicable consumer protection laws.

Damaged, Defective or Incorrect Orders

We accept returns for products that are damaged, defective or incorrect, subject to applicable consumer protection laws.

If your print arrives damaged or defective, or you receive an incorrect item, please contact us as soon as reasonably possible after delivery.

When contacting us, please provide your order number, the email address used to place the order, a description of the problem and, where reasonably possible, clear photographs showing the print, packaging and any visible damage.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection laws. Depending on the circumstances, this may include a repair, replacement or refund.

Please keep the print and its original packaging where reasonably possible until the issue has been assessed, as these may be required to assist with processing the claim.

Exchanges

We do not offer exchanges.

If a product is damaged, defective or incorrect, we will provide an appropriate remedy in accordance with applicable consumer protection laws. Depending on the circumstances, this may include replacing the product.

A replacement provided as a remedy for a defective, damaged or incorrect product is not considered a change-of-mind exchange.

How to Return a Damaged, Defective or Incorrect Product

If your product is damaged, defective or incorrect, please contact us through our Contact page before returning it so that we can provide appropriate return instructions.

Where a return is required, we will provide details of where and how the product should be returned.

You are not required to retain the original packaging in order to exercise any rights that cannot legally be excluded. However, where reasonably possible, we ask that you retain the packaging while your claim is being assessed, particularly where an item has been damaged during delivery.

Where the product is confirmed to be damaged, defective or incorrect, reasonable return shipping costs will be reimbursed or otherwise covered where required by applicable law.

There are no restocking fees for eligible returns of damaged, defective or incorrect products.

Refunds

If you are entitled to a refund, it will normally be issued to the original payment method used for your purchase.

We will process an approved refund as soon as reasonably practicable after the refund has been confirmed.

After we issue the refund, additional processing time may be required by your bank, credit card provider or payment service before the funds appear in your account.

Where a refund is required under applicable consumer protection law, shipping and other applicable costs will be handled in accordance with those legal requirements.

Colour and Appearance

Every effort is made to represent the colours, tones and details of our photographs accurately.

However, screens and devices can display colours differently, and minor variations may occur between the image displayed on your screen and the finished printed artwork due to factors such as screen calibration, display technology, printing processes, materials and finishes.

Reasonable variations of this nature are not generally considered defects.

This does not affect your rights where a product fails to meet applicable consumer guarantees or other mandatory consumer protection laws.

Australian Customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Your rights under the Australian Consumer Law are not limited by our change-of-mind policy and are not limited to a particular number of days after your purchase.

International Orders

Anthony Middonte fine art prints are available to customers worldwide.

Consumer protection, cancellation, return and refund rights vary between countries and regions.

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under the laws applicable to your purchase.

Customers in some countries or regions may have mandatory cancellation, return, repair, replacement or refund rights. Where those rights apply, they take precedence over any inconsistent provision of this policy.

Customs Duties and Taxes

International orders may be subject to import duties, customs charges, taxes or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

If an order is refused or not collected because of customs duties, taxes or other import charges, any refund will be handled in accordance with applicable law. Where legally permitted, shipping, return shipping, customs or other costs incurred may be deducted from any refund.

Contact Us

If there is a problem with your order or you have a question about a return or refund, please contact us through our Contact page.

Please include your order number and the email address used to place the order so that we can assist you as quickly as possible.

Most creations depart our studio within 3 business days. Transit time depends on destination, although most prints are generally delivered within 3-5 days.

Select collections can be tailored to material, size, or finish. Please reach out to us via our Contact page with your requirements.